Refund policy

Thanks for shopping at XQuest. If you are not entirely satisfied with your purchase, I am here to help fix it.
⏳ 30-Day Window (Refunds or Replacements)
You have 30 calendar days from the date you received your item to request a full refund or a replacement if you are unhappy with the product.
  • Return Shipping: For standard returns within 30 days, you will be responsible for paying your own shipping costs to return the item to me in Strand.
  • Refund Processing: Once processed through Shopify, Paystack typically takes 3 to 10 business days to clear the funds back into your account.
🛠️ 3 Month Print & Design Warranty (After 30 Days)
If the 30-day window has passed, I will still consider replacements for up to 90-days from your purchase date under the following conditions:
  • What is covered: Any clear design flaws or 3D-printing manufacturing defects.
  • What I need from you: Please send me a brief description of the problem along with a photo of the issue.
  • Why this matters: I want to know if there are ever issues so I can improve the designs, update my print settings, and protect future customers from experiencing the same problem.
  • The Cost: If it is a design or print defect, I will gladly send you a replacement at my own cost.
📧 How to Get in Touch
Please reach out via the XQuest Contact Page or email me directly at joel@xquest.co.za with your order number so we can get it sorted out manually.